Open Stack

Hi Stefano,
Yes, I agree to retain those unanswered/orphaned questions but we may need to review it first.

That means it may be necessary to review whether the question is commonly understandable, clear enough, up to date; 
If not, message to askers to take some actions to edit it more clear.
If there are no response from askers or the question is no value to the community, the said questions can be closed or classified as new category 'Abandoned'

Regards,
Bruce Lok
HKOSUG
Engineer | Technology Centre
Hong Kong Cyberport Management Co. Ltd.


-----Original Message-----
From: Stefano Maffulli [mailto:stefano at openstack.org] 
Sent: Tuesday, 30 July, 2013 05:40
To: community at lists.openstack.org
Subject: Re: [openstack-community] Ask OpenStack - what to do with Orphaned Questions

On 07/26/2013 05:48 PM, Tom Fifield wrote:
> In order to retain the usefulness of Ask for searching and listing 
> questions (especially enabling people to find unanswered questions to 
> answer), should we be closing these style of questions after a certain 
> time period?

I've been thinking about this and at the moment the conclusion I came to is not to close these sort of questions. Orphaned questions, that is, questions where the person asking originally has disappeared, can always be edited by others, they can be voted up and in general may provide a way to engage with the community more if they are left open than if they're closed.

What may be a better way to deal with the problem of questions that cannot be answered because the person asking doesn't respond is to publish requests for debugging details in the answer. This will trigger the periodic reminders to accept the best answer (a feature currently disabled but that we can activate). We can define how many reminders to send to accept the best answer (default is 5) and the frequency (default every 3 days).

The partial answer (like "try this and let us know") is better than no answer at all and may help others in the future with similar issues.

What do you think?
/stef

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