Open Stack

Hi Alan,

Generally, research that is conducted on a project-by -project basis and initiated by the PTL tend to be the most successful.  For example, we recently conducted a usability study to validate the searchlight plugin in Horizon and the team actively filed bugs based on the findings. The OpenStackClient study at Austin Summit is also a great example because the results were shared the next day during a session.

Cross-project research efforts tend to be more of a challenge because no single PTL owns responsibility to implement the recommendations.  However, the x-project space is where we may be able to have greatest impact on improving experience for operators, architects and application developers. The user survey is very clear on that point.

Finally, there are some efforts that may not include the projects at all.  For example, it makes sense to run a usability on the Foundation’s website to understand whether potential customers are able to find the information they need to begin evaluating OpenStack.  The inability to find relevant information does have an impact on the decision to adopt OpenStack based on our research.

I understand some of the challenges around finding available time to present or results at either the Technical Committee or Board meetings.  However, we also proposed a session at the summit that would have reviewed all six studies that were conducted on behalf of OpenStack during the last six months and were rejected. This bears repeating, one presentation of six studies that provides feedback to the community on user’s pain points around areas like quota management or triaging issues within the cloud was not deemed worthy of a session.  That keeps me up at night…

I hope this is helpful!


Piet

From: Alan Clark <ACLARK at suse.com>
Date: Thursday, October 20, 2016 at 3:31 PM
To: "Kruithof Jr, Pieter" <pieter.kruithof.jr at intel.com>, "foundation-board at lists.openstack.org" <foundation-board at lists.openstack.org>
Subject: RE: [Foundation Board] What do customers want?: Six studies conducted by the OpenStack UX project on behalf of the community


From: Pieter Kruithof Jr [mailto:pieter.kruithof.jr at intel.com]
Sent: Thursday, October 20, 2016 2:06 PM
To: foundation-board at lists.openstack.org; Alan Clark <ACLARK at suse.com>
Subject: Re: [Foundation Board] What do customers want?: Six studies conducted by the OpenStack UX project on behalf of the community

Thanks Alan!

I have chatted with the Product WG is familiar with our work and will be using them as part of their use case.  Also, Shamail Tahir is an OpenStack UX core and contributes regularly to the Product WG.

In the interest of time, my suggestion would be to read the “State of OpenStack User Experience October 2016” which provides a succinct overview of the research that was conducted, why it matters, results, and recommendations.  Each study is covered in three slides.

https://docs.google.com/presentation/d/1hZYCOADJ1gXiFHT1ahwv8-tDIQCSingu7zqSMbKFZ_Y/edit?usp=sharing

We were also hoping to do a thirty-minute overview of the research and overall themes that have emerged from talking to users.  Unlike the Austin Summit, we will be able to provide very specific areas in need of focus.

At the Board meeting in Barcelona?  I wish we could but that won’t be possible. The agenda is overfull.  We’ll have to look at this for a future meeting.


Thanks for sharing the slides.  There are some interesting findings to go through.  What are the next steps on the varied recommendations in the slides?




-AlanClark

Thanks,

Piet



From: Alan Clark <ACLARK at suse.com<mailto:ACLARK at suse.com>>
Date: Thursday, October 20, 2016 at 12:49 PM
To: "Kruithof Jr, Pieter" <pieter.kruithof.jr at intel.com<mailto:pieter.kruithof.jr at intel.com>>, "foundation-board at lists.openstack.org<mailto:foundation-board at lists.openstack.org>" <foundation-board at lists.openstack.org<mailto:foundation-board at lists.openstack.org>>
Subject: RE: [Foundation Board] What do customers want?: Six studies conducted by the OpenStack UX project on behalf of the community

Hi Piet,

Thanks for sharing the booklets.  I haven’t read through them all yet.  Reading the User Experience I looked at the section on Personas (also noticed one of the booklets with that in the title).

Have you shared the personas with the Product Working group?  They are quite similar to what they have been using to develop their use cases.

Regards,
AlanClark

From: Pieter Kruithof Jr [mailto:pieter.kruithof.jr at intel.com]
Sent: Thursday, October 20, 2016 9:58 AM
To: foundation-board at lists.openstack.org<mailto:foundation-board at lists.openstack.org>
Subject: [Foundation Board] What do customers want?: Six studies conducted by the OpenStack UX project on behalf of the community

OpenStack Board,

The OpenStack UX project and Intel have produced three booklets for the Barcelona OpenStack Summit based on our work over the past six months.

The first is an overview of user research that was conducted on behalf of the OpenStack community including operator information needs, novice user experience for Horizon, OpenStackClient (OSC) validation and managing quotas at scale.

https://drive.google.com/file/d/0B8h-c0zHxYBoXzFMQWJsY09Eclk/view?usp=sharing

The second booklets include the OpenStack Personas and GUI Guidelines:

OpenStack Personas:
https://drive.google.com/file/d/0B8h-c0zHxYBoMXB4UVgtdFFsaDQ/view?usp=sharing

OpenStack GUI Guidelines:
https://drive.google.com/file/d/0B8h-c0zHxYBoV0tHV1l5bVpZZzg/view?usp=sharing

Unfortunately, we ran out of time before print – otherwise we would have also included the results for the searchlight/horizon integration as well as cloud architect information needs.  However, the presentations will be posted to the OpenStack UX YouTube channel.  That channel s updated regularly, so it may be worth checking from time to time.

https://www.youtube.com/channel/UCt6h129lzcjUqLDY005aCxw


Thanks,

Piet Kruithof
PTL OpenStack UX project
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