From: Pieter Kruithof Jr [mailto:pieter.kruithof.jr@intel.com]
Sent: Thursday, October 20, 2016 2:06 PM
To: foundation-board@lists.openstack.org; Alan Clark <ACLARK@suse.com>
Subject: Re: [Foundation Board] What do customers want?: Six studies conducted by the OpenStack UX project on behalf of the community

Thanks Alan!

I have chatted with the Product WG is familiar with our work and will be using them as part of their use case.  Also, Shamail Tahir is an OpenStack UX core and contributes regularly to the Product WG.

In the interest of time, my suggestion would be to read the “State of OpenStack User Experience October 2016” which provides a succinct overview of the research that was conducted, why it matters, results, and recommendations.  Each study is covered in three slides.

https://docs.google.com/presentation/d/1hZYCOADJ1gXiFHT1ahwv8-tDIQCSingu7zqSMbKFZ_Y/edit?usp=sharing

We were also hoping to do a thirty-minute overview of the research and overall themes that have emerged from talking to users.  Unlike the Austin Summit, we will be able to provide very specific areas in need of focus.

At the Board meeting in Barcelona?  I wish we could but that won’t be possible. The agenda is overfull.  We’ll have to look at this for a future meeting.

Thanks for sharing the slides.  There are some interesting findings to go through.  What are the next steps on the varied recommendations in the slides?

-AlanClark

Thanks,

Piet

From: Alan Clark <ACLARK@suse.com>
Date: Thursday, October 20, 2016 at 12:49 PM
To: "Kruithof Jr, Pieter" <pieter.kruithof.jr@intel.com>, "foundation-board@lists.openstack.org" <foundation-board@lists.openstack.org>
Subject: RE: [Foundation Board] What do customers want?: Six studies conducted by the OpenStack UX project on behalf of the community

Hi Piet,

Thanks for sharing the booklets.  I haven’t read through them all yet.  Reading the User Experience I looked at the section on Personas (also noticed one of the booklets with that in the title).

Have you shared the personas with the Product Working group?  They are quite similar to what they have been using to develop their use cases.

Regards,

AlanClark

From: Pieter Kruithof Jr [mailto:pieter.kruithof.jr@intel.com]
Sent: Thursday, October 20, 2016 9:58 AM
To: foundation-board@lists.openstack.org
Subject: [Foundation Board] What do customers want?: Six studies conducted by the OpenStack UX project on behalf of the community

OpenStack Board,

The OpenStack UX project and Intel have produced three booklets for the Barcelona OpenStack Summit based on our work over the past six months.

The first is an overview of user research that was conducted on behalf of the OpenStack community including operator information needs, novice user experience for Horizon, OpenStackClient (OSC) validation and managing quotas at scale.

https://drive.google.com/file/d/0B8h-c0zHxYBoXzFMQWJsY09Eclk/view?usp=sharing

The second booklets include the OpenStack Personas and GUI Guidelines:

OpenStack Personas:

https://drive.google.com/file/d/0B8h-c0zHxYBoMXB4UVgtdFFsaDQ/view?usp=sharing

OpenStack GUI Guidelines:

https://drive.google.com/file/d/0B8h-c0zHxYBoV0tHV1l5bVpZZzg/view?usp=sharing

Unfortunately, we ran out of time before print – otherwise we would have also included the results for the searchlight/horizon integration as well as cloud architect information needs.  However, the presentations will be posted to the OpenStack UX YouTube channel.  That channel s updated regularly, so it may be worth checking from time to time.

https://www.youtube.com/channel/UCt6h129lzcjUqLDY005aCxw

Thanks,

Piet Kruithof

PTL OpenStack UX project