Re: [openstack-community] Chinese Ask OpenStack
Hi everyone, I found that the Chinese version of ask.openstack.org is inactive for a long time. There're only 143 questions asked over 3 years and quite a lot of them aren't answered. I've contacted the Chinese user group leader Ye Lu and the reply is that people rarely use it and there're already better methods for getting help in the Chinese user group. My idea is to remove the Chinese version of ask.o.o and leave only the English version to better improve the user experience. I would like to gather some comments from the community mailing list to see if there's any other great ideas that can put into consideration. Thanks a lot. Best Regards, Gene Kuo -----Original Message----- From: "Yelu" <yeluaiesec@gmail.com> Sent: Friday, September 9, 2016 11:14pm To: "Gene Kuo" <gene@openstack.org> Cc: tom@openstack.org Subject: Re: Chinese Ask OpenStack Hey Gene, We did not use the ask.openstack.org much, for most open-source developers English reading is not a problem. Another reason here, in China we got many handy ways to communicate and discuss, like csdn website, online forum or wechat group like slack. And We had tried to let people to ask on the platform, but it's not as active as the global site. On Wed, Sep 7, 2016 at 8:56 PM Gene Kuo <gene@openstack.org> wrote:
Hi Ye Lu,
I'm currently working as a community intern in Foundation.
I would like to ask your opinion about the Mandarin version of ask.openstack.org There're only 143 questions asked in Mandarin in over 3 years and quite a lot of them are not answered. I'm thinking if the Mandarin version if necessary for ask.o.o.
From your experience in Chinese OpenStack user group, do most people require a Mandarin version of documents or platform for reading and learning or it's just optional as English reading is not a problem?
Greatly appreciated for any feedback.
Best Regards,
Gene Kuo
Hello, I am one of OpenStack Korea user group organizers. On the other hand, I really wanted to open ask.o.o for Korean (e.g., ask.openstack.org/ko/questions ) but I am not familiar how I can create or request this site. Korea user group mainly uses Facebook and I think so several questions seem to be repeated. In this situation, Korean ask.o.o is the best solution for the people whose primary language is Korean, not English. There are not only developers who are rather familiar with English but also operators and even OpenStack first learners whose primary language is not English. (That's why OpenStack i18n team always tries to make OpenStack ubiquitous globally I think.) IMO 'many handy ways to communicate' in China as Ye Lu mentioned would be one of main reasons why there is less usage on ask.o.o/zh. I agree that local communication ways are important, but more encouraging local members to communicate in OpenStack ways (e.g., IRC, ask.o.o, wiki.o.o, ...) is also important I think. So my general idea is to support more languages on ask.o.o, and encourage more OpenStack members to use ask.o.o globally. How about the user groups from other countries? I would like to listen to other user group members for this topic. With many thanks, /Ian Gene Kuo wrote on 9/11/2016 3:33 PM:
Hi everyone,
I found that the Chinese version of ask.openstack.org is inactive for a long time. There're only 143 questions asked over 3 years and quite a lot of them aren't answered.
I've contacted the Chinese user group leader Ye Lu and the reply is that people rarely use it and there're already better methods for getting help in the Chinese user group.
My idea is to remove the Chinese version of ask.o.o and leave only the English version to better improve the user experience.
I would like to gather some comments from the community mailing list to see if there's any other great ideas that can put into consideration. Thanks a lot.
Best Regards,
Gene Kuo
-----Original Message----- From: "Yelu" <yeluaiesec@gmail.com> Sent: Friday, September 9, 2016 11:14pm To: "Gene Kuo" <gene@openstack.org> Cc: tom@openstack.org Subject: Re: Chinese Ask OpenStack
Hey Gene, We did not use the ask.openstack.org much, for most open-source developers English reading is not a problem. Another reason here, in China we got many handy ways to communicate and discuss, like csdn website, online forum or wechat group like slack.
And We had tried to let people to ask on the platform, but it's not as active as the global site.
On Wed, Sep 7, 2016 at 8:56 PM Gene Kuo <gene@openstack.org> wrote:
Hi Ye Lu,
I'm currently working as a community intern in Foundation.
I would like to ask your opinion about the Mandarin version of ask.openstack.org There're only 143 questions asked in Mandarin in over 3 years and quite a lot of them are not answered. I'm thinking if the Mandarin version if necessary for ask.o.o.
From your experience in Chinese OpenStack user group, do most people require a Mandarin version of documents or platform for reading and learning or it's just optional as English reading is not a problem?
Greatly appreciated for any feedback.
Best Regards,
Gene Kuo
_______________________________________________ Community mailing list Community@lists.openstack.org http://lists.openstack.org/cgi-bin/mailman/listinfo/community
On 09/11/2016 12:09 AM, Ian Y. Choi wrote:
I am one of OpenStack Korea user group organizers.
On the other hand, I really wanted to open ask.o.o for Korean (e.g., ask.openstack.org/ko/questions ) but I am not familiar how I can create or request this site.
I can elaborate on this topic, since I have followed the initial steps of Ask OpenStack when it launched. That site exists partially because StackExchange denied OpenStack to create something like ask.ubuntu.com for us, and partially because I really wanted to have ask.openstack.org in multiple languages. During my tenure as community manager, the Foundation sponsored the improvement of the support for non-latin alphabets, with Chinese, Japanese and Korean as first targets. But once we launched the site in Chinese, we realized that the way we managed the site, we couldn't add more languages without increasing dramatically the risk of breaking everything. The resources to fix the situation were never enough to make a dramatic impact and therefore the site has been making slow progress over the years, focusing on stability, operational solidity and spam-prevention/fix. Despite having an extremely high ranking on search engines for common openstack issues in English, ask.openstack.org never had enough development resources to grow to the other languages.
So my general idea is to support more languages on ask.o.o, and encourage more OpenStack members to use ask.o.o globally.
I think this is still a very fair request but the answer can only be in the Foundation or volunteers in the community, since the whole software and infrastructure behind ask.openstack.org is open source. Languages can be added and tested on the staging site quite easily... in theory at least (the documentation is a bit sparse, with http://askbot.org/doc/multilingual.html#multilingual and http://askbot.org/doc/text-search.html#text-search being a starting point)... but once you activate Korean language, then you'll have a whole new site to manage... and I'm not sure what resources will be available to fix bugs that inevitably will pop up. /stef
Hello Stefano! First of all, sorry for my late reply from your kind comment. (Recently I have been thinking a lot inside my brain, but most ideas are still in my head..) Thank you very much for sharing with much details. Although it has been less than 2 years since I participated in as a OpenStack Korean group organizer, I have seen lots of kind and enormous efforts and communications from you and Tom during my community activities. I really appreciate such great help and support, especially for non-English members from you and Tom, and also so many community members. I agree that ask.o.o is also an open source, and in my opinion, we, as community organizers and leaders, can encourage local developers and operators to more participate in building and maintaining ask.o.o for their languages. I really hope that more local communities will be vitalized through lots of interesting activities : not only local meetups, but also grouped development activities and more participation in OpenStack contribution including infra-side management. My actions for building Korean ask.o.o may be slow, since recently I applied to I18n Ocata PTL. but I would happily like to keep on investigating my time for building Korean ask.o.o steadily. And for I18n team, the cross-relationship with other official project teams is important, but encouraging more local language translator participation is also another significant aspect to make OpenStack ubiquitously accessible. I really want to find nice approaches how local translators will get more involved in translation with local community activities. If someone has a good idea on such perspective, feel free to kindly share opinions :) (So for this reason and FYI, I am copying my mail thread to openstack-i18n@lists.openstack.org) With many thanks, /Ian Stefano Maffulli wrote on 9/14/2016 3:48 PM:
On 09/11/2016 12:09 AM, Ian Y. Choi wrote:
I am one of OpenStack Korea user group organizers.
On the other hand, I really wanted to open ask.o.o for Korean (e.g., ask.openstack.org/ko/questions ) but I am not familiar how I can create or request this site. I can elaborate on this topic, since I have followed the initial steps of Ask OpenStack when it launched. That site exists partially because StackExchange denied OpenStack to create something like ask.ubuntu.com for us, and partially because I really wanted to have ask.openstack.org in multiple languages.
During my tenure as community manager, the Foundation sponsored the improvement of the support for non-latin alphabets, with Chinese, Japanese and Korean as first targets.
But once we launched the site in Chinese, we realized that the way we managed the site, we couldn't add more languages without increasing dramatically the risk of breaking everything. The resources to fix the situation were never enough to make a dramatic impact and therefore the site has been making slow progress over the years, focusing on stability, operational solidity and spam-prevention/fix.
Despite having an extremely high ranking on search engines for common openstack issues in English, ask.openstack.org never had enough development resources to grow to the other languages.
So my general idea is to support more languages on ask.o.o, and encourage more OpenStack members to use ask.o.o globally. I think this is still a very fair request but the answer can only be in the Foundation or volunteers in the community, since the whole software and infrastructure behind ask.openstack.org is open source. Languages can be added and tested on the staging site quite easily... in theory at least (the documentation is a bit sparse, with http://askbot.org/doc/multilingual.html#multilingual and http://askbot.org/doc/text-search.html#text-search being a starting point)... but once you activate Korean language, then you'll have a whole new site to manage... and I'm not sure what resources will be available to fix bugs that inevitably will pop up.
/stef
_______________________________________________ Community mailing list Community@lists.openstack.org http://lists.openstack.org/cgi-bin/mailman/listinfo/community
On 09/11/2016 02:33 AM, Gene Kuo wrote:
Hi everyone,
I found that the Chinese version of ask.openstack.org is inactive for a long time. There're only 143 questions asked over 3 years and quite a lot of them aren't answered.
I've contacted the Chinese user group leader Ye Lu and the reply is that people rarely use it and there're already better methods for getting help in the Chinese user group.
Can you elaborate on these 'better methods', so that I can be sending people to the right place? Thanks.
My idea is to remove the Chinese version of ask.o.o and leave only the English version to better improve the user experience.
I would like to gather some comments from the community mailing list to see if there's any other great ideas that can put into consideration. Thanks a lot.
Best Regards,
Gene Kuo
-----Original Message----- From: "Yelu" <yeluaiesec@gmail.com> Sent: Friday, September 9, 2016 11:14pm To: "Gene Kuo" <gene@openstack.org> Cc: tom@openstack.org Subject: Re: Chinese Ask OpenStack
Hey Gene, We did not use the ask.openstack.org much, for most open-source developers English reading is not a problem. Another reason here, in China we got many handy ways to communicate and discuss, like csdn website, online forum or wechat group like slack.
And We had tried to let people to ask on the platform, but it's not as active as the global site.
On Wed, Sep 7, 2016 at 8:56 PM Gene Kuo <gene@openstack.org> wrote:
Hi Ye Lu,
I'm currently working as a community intern in Foundation.
I would like to ask your opinion about the Mandarin version of ask.openstack.org There're only 143 questions asked in Mandarin in over 3 years and quite a lot of them are not answered. I'm thinking if the Mandarin version if necessary for ask.o.o.
From your experience in Chinese OpenStack user group, do most people require a Mandarin version of documents or platform for reading and learning or it's just optional as English reading is not a problem?
Greatly appreciated for any feedback.
Best Regards,
Gene Kuo
_______________________________________________ Community mailing list Community@lists.openstack.org http://lists.openstack.org/cgi-bin/mailman/listinfo/community
-- Rich Bowen - rbowen@redhat.com RDO Community Liaison http://rdoproject.org @RDOCommunity
participants (4)
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Gene Kuo
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Ian Y. Choi
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Rich Bowen
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Stefano Maffulli